Cochrane tickets test The Bailey’s online system

Except for a few minor bugs, the online service handled the traffic, says the venue’s guest services manager.

Tickets to Tom Cochrane tested The Bailey's new online system

Tickets to Tom tested the theatre’s ticketing technique.

Three minutes into the first hour of sales, which opened at 10 a.m. Friday, a few hundred people were simultaneously logged in to The Bailey’s website in search of seats for Tom Cochrane on Feb 25.

Except for a few minor bugs, the online service handled the traffic, says the venue’s guest services manager.

“That was definitely our first crack at using the system on a big scale,” Nadine Tremblay told the Trail Times. “It went well. We have small glitches that we are still ironing out- mainly font colours that are messing with how many tickets appear in your cart- (are) deceiving.”

She heard a few reports that people were kicked off the server, which would indicate that it was on overload.

“But our technical department couldn’t see that at their end,” she added.

Tickets sold remarkably fast, by 10:03 there were 200-plus people online buying tickets.

After five days, only limited seats remain in the balcony, sides and back of the auditorium.

Tremblay reminds patrons to register in advance on The Bailey’s website to streamline the process at point of sale.

“And anyone who’s email appears to already exist should reset their password on the home page of thebailey.ca to ensure access,” she said.

Although the online system is rolling out successfully, there are still people who prefer face-to-face at the box office.

So what happens if choice tickets are sold while they are waiting in queue?

“Yes people got to the front of the line and were surprised to see so much had sold,” she explained. “We cannot predict which method of buying is going to work best. Every show will be different, I imagine, but for those who don’t want to take any chances, my advice is to get in line with your device and try both in person and online simultaneously until you have tickets in your hand.”

She said this is the policy used at the Capital theatre in Nelson as well as in Cranbrook at the Key City, where everything goes on sale at the same time.

“We do our best to get through the line up as fast as we can and appreciate the public’s patience,” she added. “Perhaps in future we will offer advanced sales to our members but we don’t at this time.”

It’s been 25 years since the release of Tom Cochrane’s landmark album, Mad Mad World, and almost a decade since the Canadian rocker has performed in Trail.

Mad Mad World remains among the top-selling albums in Canadian music history, achieving rare Diamond-certified status on the strengths of such hit singles as the title track, No Regrets, Washed Away, Sinking Like a Sunset, and of course, Life is a Highway, which reigned at number one for six weeks in Canada, reached number 6 on the Billboard Hot 100, and went on to become recognized the world over.

Just Posted

More parking meters vandalized in downtown Trail

City of Trail: The parking meters parts budget had been overspent by $26,000 at the end of July

Trail councillors will all be acclaimed

One Trail candidate has withdrawn, leaving six remaining candidates to fill the six council seats

Under the Trail big top

The Trail Sk8 Park broke ground in July, completion is expected next month

RCMP: Trail wildfire investigation continues

The fire broke out behind KBRH the late afternoon of Sept. 11

What you see …

If you have a recent photo to share email it to editor@trailtimes.ca

VIDEO: Neighbours fear impact of B.C. tent city residents

Greater Victoria residents opposed to campers voice concerns at provincial campground

New evacuations ordered because of Florence flooding

Emergency managers on Friday ordered about 500 people to flee homes along the Lynches River

B.C. doctor weighs in on the kid ‘screen time’ debate

A Maple Ridge mother opens up about her children’s use of tablets, smartphones and television

B.C. councillor’s expenses being sent to the RCMP

Decision to have expenses audited and shared with RCMP taken at special meeting of council

More than 35 B.C. mayors elected without contest

No other candidates for mayor in the upcoming local election in 22 per cent of B.C. cities

Legal society poster seeks complainants against two cops on Downtown Eastside

Pivot Legal Society became aware of allegations made against the officers after a video circulated

Jury to deliberate in case of Calgary man accused of murdering woman

Curtis Healy could be convicted of first-degree murder, second-degree murder or manslaughter

House arrest for man who abused disabled B.C. woman, then blamed her

‘Groomed complainant’ and ‘violated position of trust,’ judge says

Most Read