Customer service suffers during lock out

"Fortis continues to raise our rates and the quality of customer service decreases".

I am very displeased with FortisBC’s customer service. On Thursday Dec. 11 the power went out at the Glenmerry townhouses.

For some customers the power was not restored for up to 19 hours.

Don’t get me wrong I understand that it could take time but when I watch a bunch of Fortis managers running around saying that they are trying to figure out and fix the problem for hours. I am appalled,

FortisBC has locked out their employees and have some of them on call for times likes these.

Did Fortis call any of these employees who may have been able to fix the problem sooner? No they did not.

One call center employee said that they were mandated not to call the on call Lockout employees for three days.

According to an IBEW union rep., the ESO (Essential Service Order) there is no time limit to call out IBEW members on standby.

I do not feel it is right for Fortis to neglect their customers because they locked out and continue a labour dispute with their employees. Fortis continues to raise our rates and the quality of customer service decreases.

Lynn Morran


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