Trail business went above and beyond

"I was kind of shocked, with all that this time of year demands from an auto shop, that I could have it looked at so promptly!"

After a recent trip out of town, enjoying some of what this wonderful area has to offer, I experienced engine troubles with my pick-up truck. Luckily, my vehicle got us home safe and sound.

I thought I’d consult a “mechanically inclined” friend of mine, and after looking at it, said… “Try taking it to Daryl at Brost Auto Worx downtown Trail, I’ve heard nothing but good things…” So, Monday morning I called down, and the receptionist told me to bring it down in one hour. I was kind of shocked, with all that this time of year demands from an auto shop, that I could have it looked at so promptly! I proceeded to make my appointment on time, and within five minutes, a technician diagnosed the problem, and was gone.

Not more than five more minutes, Mr. Brost came out to the parking lot, shot the breeze about my truck, while replacing the part that was causing the issue. In that conversation, I received advice on an array of things to watch for, knowledge about my vehicle, and some friendly banter. I’d like to note that my truck didn’t even make it into a service bay! (Which were all occupied…) not more than 15 minutes had past and Mr. Brost was holding his tools and closing the hood. I was impressed, to say the very least!

In this day and age, with the world economy in the state that it is, I am saddened by the fact that things are built to break down, and that we are expected to squeeze every cent we can from those we provide a service to. It was extremely refreshing to receive such professional, knowledgeable, and “straight-up” service.

The entire experience reminded me of how auto service used to be, and what we all long for in this new era of service. Kudos to Daryl Brost and his entire staff at Brost Auto Worx for a job that exceeded my expectations, leaps and bounds!

Mike MacDonald

Trail

Just Posted

15 new mayors to take office across the Kootenays

Here’s a look at the highlights from across the Kootenay region in B.C.

Mayoral results from across B.C.

Voters in 162 municipalities in B.C. set to elect mayor, council, school board and more

Every vote counts: 10 tightest races in B.C.’s municipal elections

Peachland saw their election decided by just one vote

The new mayor of Trail is …

Preliminary results after voting closed Saturday at 8 p.m., includes results from two advanced polls

Kootenay Boundary referendum, pass or fail?

Polls closed at 8 p.m. Saturday night

Tommy Chong says cannabis legalization makes him proud to be a Canadian

Legendary marijuana advocate and comedian celebrates cultural milestone at Kelowna event

B.C. Youtuber to seal himself ‘in a jar’ to demonstrate impacts of climate change

Kurtis Baute wants to see how long he can last in a 1,000 cubic foot, air-tight greenhouse

One of Taiwan’s fastest trains derails, killing at least 18

The train was carrying more than 360 people

Scheer marks one-year countdown to federal election with campaign-style speech

Conservative Leader insists that it will be Justin Trudeau who ‘makes it personal’

Canada Post union announces rotating strikes in four Canadian cities

Mail will still be delivered but it will be delayed

B.C. VIEWS: Residents have had enough of catering to squatters

Media myth of homeless victims offends those who know better

B.C. man sets new Canadian marathon record at Toronto Waterfront Marathon

Cam Levins ran it in two hours nine minutes 25 seconds

B.C. Liberals’ hopes high as Nanaimo by-election approaches

Historically safe NDP seat vacated by long-time MLA Leonard Krog

Leaving B.C.’s electoral reform to a referendum is ‘ridiculous’: professor

B.C. voters getting ballots in the mail on proposal to change electoral system

Most Read