The Abbotsford branch of the B.C. Ministry of Social Development and Poverty Reduction formerly had a policy of only letting a few people wait in its waiting room, even with many vacant chairs in the room. That left the remainder waiting outside, often in rain or snow. Dustin Godfrey/Abbotsford News

Homelessness

B.C. welfare office criticized for leaving clients waiting outside in rain, snow

Jesse Wegenast says the ministry branch has now changed its policy to allow people to wait inside

A Lower Mainland social assistance office is reportedly making changes to how it deals with those waiting to access its services after being criticized for keeping many waiting outside.

Pastor Jesse Wegenast, harm reduction co-ordinator with The 5 and 2 Ministries in Abbotsford, says for about a year the city’s office for the B.C. Ministry of Social Development and Poverty Reduction would only allow a handful of people in the office at a time, forcing the remainder to wait outside, a practice he says is indicative of how society treats those in poverty or homelessness.

That often meant lineups of up to a dozen people waiting outside, even in the rain or snow, Wegenast said.

“There’s no seating area, there’s no heater, there’s no awning. So if it’s raining, people are standing in the rain. If you have a walker mobility aid, you’re leaning against your walker mobility aid. If you have kids, you’re waiting out there with your kids,” Wegenast said.

“I’ve heard from other people who work in this field that there have been multiple complaints made over the past year about this situation … People are standing outside in line when there’s 150 people, that’s not what’s at issue. What’s at issue is when there’s 15 empty chairs in the waiting room, one person sitting in the waiting room and 15 people waiting outside in the elements.”

READ MORE: Should B.C. nix ‘Welfare Wednesday’ and stagger income assistance cheques?

After meeting with the supervisor of the Abbotsford office, Wegenast said it was “evident that it was unlikely to change,” so he recently wrote to the ministry and got a call from the minister Thursday night.

“(We) chatted about it briefly, and I’m confident that things are going to be different going forward,” Wegenast said.

But Wegenast said the issue is just another cog in a machine of mistreatment of those in poverty or homelessness.

“I don’t think this sort of thing would happen at any other government agency. It wouldn’t have happened at the driver’s licence office, it wouldn’t have happened at Service Canada, because that’s used by everybody. And many of us would stand up and say something for ourselves … and might have been listened to, as well,” Wegenast said.

“And don’t fear recourse, right? Many people fear recourse if they speak up … They’re afraid that causing a fuss will lead to a difference in service that they receive from the ministry. They’re afraid to speak out lest their crisis grant not be approved, or their rent cheque comes from the ministry so they’re afraid for that.”

The reasoning for keeping them waiting outside were twofold, Wegenast said – first, to encourage people to access services online, and second, based on a decision from the occupational health and safety committee at the branch wanted to limit the number of people in the waiting room at any given time.

“We’re talking about people who, some of whom, don’t have access to the internet except at the public library, or at the very office where they’d have to wait in line outside, they have a couple of computers in there,” Wegenast said.

“Also, many people who have developmental disabilities, who have a difficult time, maybe, with literacy, and often with digital literacy as well, are being asked to access services online as an alternative to standing in the rain.”

Wegenast said he’s not pleased by the change, but rather that he’s no longer angry about it.

“It was an unreasonable thing, and now a reasonable thing is happening.”

Find more of our coverage on Homelessness here.

Report an error or send us your tips, photos and video.

Dustin Godfrey | Reporter

@dustinrgodfrey

Send Dustin an email.
Like the Abbotsford News on Facebook.
Follow us on Twitter.

Just Posted

Lead levels down in Trail, air quality up

Fall lead testing results revealed at THEC’s April 17 meeting at Trail City Hall

Birchbank Retirees hit the fairways

The first Masters Tournament was held at Birchbank Golf Course earlier this month

Blooming house

Columbia Valley Greenhouse experts say no planting of annuals until at least May 15

Timeline of Trail disaster

Timeline taken from ‘100 Years of Trail History, A Century of Trail’s Top News Stories’

‘Trail Stricken By Flood,’ 50 years later

Overflowing creeks swept through Trail on April 23, 1969, creating a devastating aftermath

What’s age got to do with it? B.C. couple with 45-year gap talks happy marriage

An Armstrong couple that has 45-year age gap began turning heads after being featured on show Extreme Love.

B.C. man turned to dating site for pimp operation, court hears

In court the details of how Simon Rypiak lured 4 women into prostitution revealed

Should B.C. parents receive money if they make sure their kids are vaccinated?

New survey looks at public opinion around government’s role in forcing immunizations

Defence accuses officer of ‘incompetence’ in trial for B.C. man accused in daughters’ murder

Double murder trial for the Victoria father accused of killing his two young daughters continues

‘Cutthroat’ sport of wine tasting happening in B.C.

BC Tasting Games are underway with competitions in three Okanagan communities.

Early data suggests no post-legalization spike in drug-impaired driving charges

Many police departments are prioritizing investigations related to drugs like fentanyl and methamphetamine

VIDEO: Greater Victoria shooting an ‘isolated and targeted’ incident, say police

One person in custody, another fled following shooting and crash on West Shore

Woe, Canada: Bruins down Maple Leafs 5-1 in Game 7

No Canadian teams left in Stanley Cup playoffs

B.C. men challenge constitutionality of Canada’s secret no-fly list

Parvkar Singh Dulai says he received a “denial of boarding” notification under the no-fly program last May 17

Most Read