(Unsplash)

CRTC to bring in ‘code of conduct’ for internet providers

New code will protect customers against high bills, allow for cancellations

Canada’s internet providers will soon have to abide by a code of conduct brought in by the country’s telecommunication regulator.

The Canadian Radio-television and Telecommunications Commission (CRTC) announced Wednesday that the new code will protect users against unexpectedly high bills and help negotiate with internet providers.

The code, which comes into effect Jan. 31, 2020, will enforce easy to understand contracts and policies around service calls, outages, security deposits and disconnections.

It will force internet providers to give clearer information about prices, including limited time and promotion discounts.

The new rules will bring in mandatory “bill shock protection” and notify customers when they reach their data limits and allow users to cancel contracts within 45 days of purchasing with no fees.

READ MORE: CRTC report finds ‘misleading, aggressive’ sales tactics used by telecom industry

READ MORE: Mistakes on mobile, internet and TV bills is No. 1 issue on tally by ombudsman


Like us on Facebook and follow us on Twitter.

Just Posted

National trail group decries province’s plans for West Kootenay trail

Converting trail back to motorized use will harm its international reputation, says official

Trail Smoke Eaters captain embraces role with new team

Trail Smoke Eaters captain Philippe Lapointe leads team into exhibition season start on Saturday

City of Trail reviving tax incentives for businesses

Tax break for major renovations and new construction

Can Trail recoup costs of Union Hotel demo?

Letter to the Editor from David Nelson

VIDEO: Title of 25th Bond movie is ‘No Time to Die’

The film is set to be released in April 2020

New study suggests autism overdiagnosed: Canadian expert

Laurent Mottron: ‘Autistic people we test now are less and less different than typical people’

B.C. father tells judge he did not kill his young daughters

Andrew Berry pleaded not guilty to the December 2017 deaths

Trans Mountain gives contractors 30 days to get workers, supplies ready for pipeline

Crown corporation believes the expansion project could be in service by mid-2022

Rosemount cooked diced chicken linked to listeria case in B.C.

The symptoms of listeria include vomiting, nausea, fever, muscle aches

B.C. seniors allowed more choice to stay in assisted living

Province doesn’t need to wait for a complaint to investigate care, Adrian Dix says

Retired B.C. fisherman wins record $60M Lotto Max jackpot

Joseph Katalinic won the biggest Lotto Max prize ever awarded

New ‘Matrix’ film set with Keanu Reeves and Lana Wachowski

Fourth installment to feature Reeves as Neo and Carrie-Anne Moss as Trinity

Most Read