FortisBC is warning customers about a fraudster working the phone lines in Greater Trail.
A number of customers in the Trail area have been contacted by someone claiming to be from “FortisBC Hydro,” explains Corporate Communications Manager Michael Allison.
The caller threatens to disconnect service unless the customer makes an immediate bill payment.
Though the call can take a variety of forms, the person is most commonly instructed to use a prepaid credit card.
Don’t do it.
“FortisBC will not contact customers in any way, including by email, asking for their credit card numbers, social insurance or similar personally identifiable information,” said Allison.
Clients can be certain they are speaking to a legitimate FortisBC customer service representative if they call the company using a number published on their statements or on our website, Allison emphasized.
Anyone receiving a suspicious phone call, is advised to gather as much information as possible, such as the caller’s name, then hang up and call customer service toll free from the number printed on their utility statements or online at fortisbc.com/callus.
Allison says FortisBC works closely with clients to address overdue accounts with the aim of continuing service — discontinuing service is considered only after attempts for payment are unsuccessful.
Before that action is taken, customers receive multiple notices including bill messages, automated and personal calls and mailed notices all in an effort to continue service. Additionally, the company offers a number of payment methods; customers can choose the payment method that is most convenient to them.