Masks, social distancing make communication harder for those with hearing loss

Face shields, masks with clear centre marketed to help people who rely on lip reading

For people in the deaf or hard of hearing communities the pandemic has created additional challenges for communication.

Alexandria McGarva, who is hard of hearing, has stopped going to public places she’s unfamiliar with because of the additional struggles created by social distancing and wearing a mask.

McGarva, who is also the director of the young adult network for the Canadian Hard of Hearing Association, can only hear people from about a metre away, so keeping the six feet between her and other people as mandated by social distancing regulations makes communicating even more “anxiety-inducing.”

READ ALSO: BC Ferries passengers must now bring masks, face coverings for longer trips

“[While in the grocery store lineup] I kept dropping stuff and another customer said something and I couldn’t understand,” she says, adding that she could only use the top half of the other customer’s face to try to decipher what was said. “I was like I think she’s laughing or said a funny joke, so we laughed together but I have no idea what she said.”

Victoria Audiologist Edward Storzer in the Island Deaf and Hard of Hearing clinic sitting outside the sound booth. Plexiglas separates him from clients and he wears a shield so clients can see his full face during their appointment. (Provided by Kristi Falconer)
Victoria Audiologist Edward Storzer in the Island Deaf and Hard of Hearing clinic sitting outside the sound booth. Plexiglas separates him from clients and he wears a shield so clients can see his full face during their appointment. (Provided by Kristi Falconer)

Kristi Falconer, communications manager for the Island Deaf and Hard of Hearing Centre, says there are a few solutions to the issue.

“Things like the shields that are all clear … those are ideal,” she says, adding that’s what staff at IDHHC wear. “That allows the individual to be able to see the mouth, see the whole facial expressions and be able to get that communication that they need to be able to piece together spoken word.”

READ ALSO: Dispose of your face masks safely, top doctor urges Canadians

Another option being marketed are masks that have a clear plastic cover over the mouth so people can lip read.

McGarva has mixed opinions about those but thinks it’s a step in the right direction.

“Lipreading is only a small aspect of what I do to understand what I hear, most is reading the rest of the face,” she says. “… Things like how big the mask window is, glare, how crumpled it is and how much fabric blocks the face affects my perspective – the less fabric, the bigger the window, the better.”

McGarva hopes businesses especially take her message to heart because “you really only get one chance.” She says one of the main reasons she goes to a limited number of places because she feels like the staff at said places have the”patients to communicate with her.”

“It’s important for businesses to not over think things and for staff to relax and not show frustration,” she says, adding that her colleague at the Association put together a letter to business owners with a number of suggestions on how to be more accessible.


 

Do you have something to add to this story, or something else we should report on? Email:
kendra.crighton@blackpress.ca. Follow us on Instagram.  
Like us on Facebook and follow us on Twitter.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Comments are closed

Just Posted

Petition calls on referendum for new city hall development in Rossland

The petition sent to the B.C. government has gathered more than 350 signatures

Trail RCMP safely apprehend man experiencing mental health crisis

A number of frontline agencies were involved in bringing this incident to a peaceful resolve

Trail RCMP, coroner, investigating fisherman’s sudden death

The Maple Ridge man, in his 50s, died while fishing on a bridge near Trail

Speak up for B.C.’s Old Growth

Letter to the Editor from Wildsight

Destination BC urges residents to rediscover B.C.

Destination BC to stay home and do their part in flattening the curve of COVID-19 in B.C.

The pandemic is widening Canada’s workplace gender gap

Gender pay gap is incentivizing fathers to work while mothers watch children, a new B.C. study has found

Almost 99% less land in B.C. burned this year compared to 2018

2018 was the worst year on record for wildfires

B.C. orders Coastal GasLink to stop pipeline construction near protected wetlands

The 670-kilometre pipeline is planned to transport natural gas from northeast B.C. to Kitimat

B.C. tent camps persist as hotels, housing bought for homeless

Current estimate 40 camps, homeless counts stalled by COVID-19

VIDEO: Trio of orphaned Alberta grizzly bear cubs find new home at Vancouver zoo

The Alberta cubs’ mother was killed by hunters and would have otherwise been euthanized, zoo says

VIDEO: Racist ‘cotton’ comment by B.C. student generates outrage online, response by school

Administrator says ‘no doubt that implicit and overt discrimination is present’ in schools

Recent COVID-19 hotspots show ‘cases can reemerge at anytime’ in Canada, feds warn

Njoo said the recent increase in reproductive number brings home the importance of watching for outbreaks

Inside the undefined world of a Rainbow Family gathering in B.C.

Celebrations are underway to mark the annual gathering of the controversial Rainbow Family of Living Light

Singh calls on Trudeau to address systemic racism in police forces

Singh said Trudeau needs to move on specific actions including reviewing the RCMP budget

Most Read