Shaw Communications is opening up service to everyone in response to COVID-19. Photo by Mike Chouinard

Shaw opens up web service in response to COVID-19

Moves include additional news and family entertainment channels

Shaw Communications is opening its services to all Canadians to keep them better informed about the COVID-19 situation.

Paul McAleese, the incoming president of Shaw Communications Inc., released a statement about the company’s decision, saying the company is making available its Shaw Go WiFi, Canada’s largest WiFi network, to everyone, regardless of whether they are a Shaw customer. He added that Shaw does not have data caps on internet plans, meaning people will not face data restrictions if they need to work from home or communicate with their loved ones.

“We are watching the COVID-19 situation closely as the health and safety of our employees and customers is our number one priority. The crisis posed by the threatened spread of the virus has also revealed how much we all rely on our connectivity – whether to stay connected to our workplace, get in touch with friends and family, or to keep our families informed and entertained,” he stated.

RELATED STORY: Disney sends ‘Frozen 2’ to streaming for housebound families

RELATED STORY: Music industry feeling the effects of COVID-19 pandemic

As well, all Shaw Cable and Shaw Direct customers will now have access to a number of channels on free preview. To provide up-to-date information, the company is including CBC News Channel, CTV News Channel, CP24, LCN and RDI (subject to availability) as well as channels for children such as Family, Family JR, CHRGD and Treehouse TV.

McAleese said the company has made recent investments in its FibrePlus Network that put it in the lead among North American cable operators for broadband capacity.

“As a result, we are confident we are in an excellent position to manage network usage increases, especially within our major markets where we expect the largest increases to occur,” he said.

At the company level, Shaw, he added, has a plan to adjust to the situation. This includes asking employees who are feeling unwell, who suspect they might have been exposed to the virus or who have recently traveled outside of Canada for more than 24 hours to self-isolate for 14 days. The company is also increasing cleaning and disinfecting protocols at all Shaw offices and retail locations, as well as equipping all technicians and front-line agents with updated sanitizing and safety products.

At present, all retail locations continue to operate fully staffed, but Shaw is also encouraging any customer who needs support but cannot or prefers not to visit a location, to call them, use social media platforms or the MyShaw app to get in touch for service or support.



mike.chouinard@comoxvalleyrecord.com

Like us on Facebook and follow us on Twitter.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

West Kootenay residents stranded in Peru seek a way home

Three West Kootenay residents are in remote places, unable to get to Lima’s international airport

West Kootenay couple escapes Spain – safe, sound, and in self-isolation

BC couple Garrett Kucher and Tory Apostoliuk make it home after almost a week of lockdown in Spain

Social media a blessing and a curse during time of crisis: B.C. communication expert

‘In moments of crisis, fear is very real and palpable,’ says SFU’s Peter Chow-White

All Kootenay Boundary parks and outdoor facilities closed

RDKB reminds all residents the shutdown is for public safety and in response to COVID-19

Trail police investigating early morning brush fire

Call of trees on fire came into Kootenay Boundary fire department just before 1:30 a.m.

Canada expands 75% wage subsidy to COVID-19 affected businesses of all sizes: Trudeau

Program will provide up to $847 per week for each worker

Canadian ferry operators call for inclusion in COVID-19 travel restrictions

Domestic travel restrictions should include ferries, operators say

Canadian COVID-19 update: Cases spike in Quebec & Ontario; Nine O’Clock Gun salutes health workers

Comprehensive Canadian news update as of 12:30 p.m., Monday, March 30.

Cruise ships, one with COVID-19 on board, carry Canadians covertly through Panama Canal

Zaandam, Rotterdam pass through canal under cover of darkness in face of local protests

’The energy sector is destroyed beyond repair’: expert on COVID-19’s impact on economy

‘That’s never been heard of before; no one sells oil for $4 a barrel.’ – Dan McTeague

LifeLabs reducing public hours as it assists with COVID-19 testing

Coronavirus tests not done at B.C. patient centres, referrals only

24,000 Canadian Forces members ready for COVID-19 response: Defence Minister

No direct requests made by premiers yet, national defence minister says

IN DEPTH: How B.C. emptied its hospitals to prepare for COVID-19

Thousands of beds have been freed up, but patients and seniors have had to sacrifice

Kootenay Meadows Farm experiencing shortage of glass milk bottles

Some grocery stores have stopped accepting bottle returns amid COVID-19 concerns

Most Read