Dispatcher at Campbell River fire dispatch centre during wind storms on Dec. 20. Photo courtesy Campbell River Fire Department

Toppled power lines trap people in B.C. dispatcher’s record-breaking day

Wind storm generated roughly 500 emergency calls, mostly from central Vancouver Island

Intense winds led to record-breaking call volumes for fire dispatchers on Thursday, as toppled hydro lines trapped residents in their homes and falling trees blocked roads and destroyed property.

That’s according to Stephanie Bremer, who manages the fire dispatch centre in Campbell River. The centre handles emergency calls for 61 fire departments.

By the time Bremer finished work at 9:30 p.m., the dispatch centre had received nearly 500 calls, mostly from the central Island.

READ MORE: Highway 4 reopens between Qualicum and west coast

The dispatch centre processes about 12,000 files per year. If Thursday’s calls were the norm, that number would be closer to 180,000, she said.

“That was a significant amount of calls for our centre,” said Bremer. “(Thursday) was actually the busiest day that we’ve ever had in the history of our dispatch centre.”

The centre, which was established in 1995, fields calls for 50 fire departments on northern and central Vancouver Island and 11 in northeastern B.C.

As high winds caused power lines to fall under the weight of trees, many people were trapped inside their homes.

“They were feeling that they weren’t actually able to safely leave their residence,” she said. “A lot of these hydro lines were actually still live.”

Falling trees also blocked roads, smashed into homes, broke windows and damaged vehicles.

PHOTOS: Local resident captures images of waves battering the coast in Campbell River

The wild weather led to several car crashes, and four structure fires were potentially caused by fallen power lines.

“We had a few instances where hydro poles were actually snapped,” Bremer said. “Hydro poles were coming down (and) transformers were coming down, creating very unsafe situations.”

Up to six dispatchers were on duty, compared to the usual two, she said. The influx of calls prompted staff to activate the backup centre, which is normally reserved in case the main centre is evacuated.

On Friday, the centre was still receiving reports of people waking up or coming home to damaged power lines and fallen trees, but overall the situation had calmed considerably.

Bremer said Thursday’s effort was a good opportunity to test the resources of the dispatch centre, and a great example of teamwork by emergency personnel.

READ MORE: Man rescued after B.C. city’s pier breaks up in wind storm

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Katrine Conroy has won for the fifth time in the Kootenay West riding. Photo: Submitted
Katrine Conroy ready to tackle challenges after election

Conroy won the Kootenay West riding for the fifth time

Logan Terness made 31 saves to backstop the Trail Smoke Eaters to a 4-2 victory over the Cranbrook Bucks on Saturday at the Cominco Arena. Jim Bailey photo.
Trail Smoke Eaters double up Bucks, take Game 3 of Kootenay Cup

The Trail Smoke Eaters Chase Dafoe scored the game winner in a 4-2 victory over Cranbrook Saturday

Katrine Conroy
Katrine Conroy declared winner in Kootenay West

Preliminary results put NDP candidate firmly in the lead.

NDP headquarters on election night, Oct. 24, 2020. (Katya Slepian/Black Press Media)
ELECTION 2020: Live blog from B.C. party headquarters

BC NDP projected to win majority government – but celebrations will look different this election

B.C. Green Party leader Sonia Furstenau outlines her party's climate action platform at Nanaimo's Vancouver Island Conference Centre earlier this month. (News Bulletin file photo)
Green leader Furstenau declared victor in her home riding on Vancouver Island

Cowichan Valley voters elect freshly minted party leader for her second term

FILE – Provincial Health Officer Dr. Bonnie Henry provides the latest update on the COVID-19 pandemic in the province during a press conference in the press theatre at Legislature in Victoria, B.C., on Thursday, October 22, 2020. THE CANADIAN PRESS/Chad Hipolito
B.C. shatters COVID-19 records with 817 weekend cases; masks now expected indoors

Three people have died over the past three reporting periods

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

A nurse performs a test on a patient at a drive-in COVID-19 clinic in Montreal, on Wednesday, October 21, 2020. THE CANADIAN PRESS/Paul Chiasson
Interior Health sees 31 new cases of COVID-19 over record-breaking weekend

Eighty-six cases remain active and one person is hospitalized with the virus

RCMP have released more details regarding what led up to an arrest caught on video in Williams Lake Sunday, Oct. 26. (Facebook video screenshot)
Review launched after ‘high-risk, multi-jurisdictional’ chase, arrest in Williams Lake

RCMP launching a full review and code of conduct investigation

(Pxfuel)
B.C. limits events in private homes to household, plus ‘safe six’ amid COVID-19 surge

Henry issued a public health order limiting private gatherings to one household, plus a group of ‘safe six’ only

B.C. Liberal Leader Andrew Wilkinson speaks during a drive-in car rally campaign stop at a tour bus operator, in Delta, Saturday, Oct. 17, 2020. THE CANADIAN PRESS/Darryl Dyck
Andrew Wilkinson stepping down as B.C. Liberal leader

Will stay on until the next party leader is chosen

VicPD and B.C. Conservation Officer Service teamed up to free two bucks who were entangled in a fishing net and dragging a wheelbarrow sized piece of driftwood behind them. (VicPD)
VIDEO: Police, B.C. Conservation help two bucks caught in one fishing net

Bucks were also dragging a wheelbarrow sized piece of driftwood behind them

Most Read