Trail business went above and beyond

"I was kind of shocked, with all that this time of year demands from an auto shop, that I could have it looked at so promptly!"

After a recent trip out of town, enjoying some of what this wonderful area has to offer, I experienced engine troubles with my pick-up truck. Luckily, my vehicle got us home safe and sound.

I thought I’d consult a “mechanically inclined” friend of mine, and after looking at it, said… “Try taking it to Daryl at Brost Auto Worx downtown Trail, I’ve heard nothing but good things…” So, Monday morning I called down, and the receptionist told me to bring it down in one hour. I was kind of shocked, with all that this time of year demands from an auto shop, that I could have it looked at so promptly! I proceeded to make my appointment on time, and within five minutes, a technician diagnosed the problem, and was gone.

Not more than five more minutes, Mr. Brost came out to the parking lot, shot the breeze about my truck, while replacing the part that was causing the issue. In that conversation, I received advice on an array of things to watch for, knowledge about my vehicle, and some friendly banter. I’d like to note that my truck didn’t even make it into a service bay! (Which were all occupied…) not more than 15 minutes had past and Mr. Brost was holding his tools and closing the hood. I was impressed, to say the very least!

In this day and age, with the world economy in the state that it is, I am saddened by the fact that things are built to break down, and that we are expected to squeeze every cent we can from those we provide a service to. It was extremely refreshing to receive such professional, knowledgeable, and “straight-up” service.

The entire experience reminded me of how auto service used to be, and what we all long for in this new era of service. Kudos to Daryl Brost and his entire staff at Brost Auto Worx for a job that exceeded my expectations, leaps and bounds!

Mike MacDonald

Trail

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