FortisBC will be pausing all power disconnections and late fees for the foreseeable future amid the COVID-19 crisis. (File photo)

FortisBC pausing power disconnections and late-fees amid COVID-19 crisis

Company says they plan to work with customers affected by COVID-19 on a “one on one” basis

FortisBC has discontinued late fees and paused all non-payment related disconnections amid the COVID-19 crisis.

This comes after BC Hydro announced they are offering a three-month bill credit for residential customers and small businesses who have been affected by the pandemic.

READ MORE: BC Hydro offers three-month bill ‘holiday’ for those affected by COVID-19

FortisBC stated there is a plan to work with customers on an individual ‘one-on-one’ basis. The electricity and natural gas provider encourages customers who may be facing trouble paying their bills due to COVID-19 to contact their customer contact centre to set up a billing arrangement or to defer payments for the time being.

The company has taken this approach to support those who are in need, while simultaneously trying to avoid making decisions that could raise rates for all customers in the future.

“It’s important for us to always be very cautious when making choices that could have longer-term rate impacts for all our customers. Programs that provide direct credit to customers’ bills typically have a rate impact to all customers down the line – they are paid for through future rates that everyone pays,” stated a FortisBC release.

FortisBC says they are looking at all possible options at this time and plan on learning more about the program that BC Hydro is offering.

READ MORE: COVID-19: City of Penticton postpones utility suspensions

@PentictonNews
editor@pentictonwesternnews.com

Like us on Facebook and follow us on Twitter.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

UPDATED: Evacuation orders issued for Ymir, Salmo, Crawford Creek, Duhamel Creek and Broadwater Road

The evacuation alert covers all areas except the Cities of Castelgar and Nelson

Update: Power restored in West Kootenay, still out in Ymir

PHOTOS: FortisBC crews are working to fix power outages

Trail family rallies for Ronald McDonald House

“We always described it as our oasis in the middle of the desert.”

Update: Suspect in Montrose gas station stabbing new to the area

Police say the 30-year-old suspect stabbed a Montrose gas station employee

RDKB launches survey to address housing needs in the district

Communities in the district include Trail, Grand Forks, Rossland and Fruitvale

VIDEO: Injured bald eagle rescued in B.C. First Nations community

Bird suspected injured in fight, whisked off to Coquitlam rehab

Toronto Raptors’ Ujiri says conversations about racism can no longer be avoided

Thousands have protested Floyd’s death and repeated police killings of black men across the United States

‘I’m afraid’: Witnesses of wolf attack on senior near Prince Rupert worried about safety

Frank Russ shows where the unprovoked wolf attacked his father

Protesters prepare to rally against racism in front of Vancouver Art Gallery

Rally is in response to the deaths of black Americans and a Toronto woman

Protesters rally against anti-black, Indigenous racism in Toronto

Police estimated the crowd to be between 3,500 and 4,000 and said there was no violence

Feds earmark $1.5M to support recovery of B.C., Indigenous tourism

B.C. money will be split between Vancouver Island and Indigenous tourism

‘We’re sick of it’: Anger over police killings shatters U.S.

Tens of thousands marched to protest the death of George Floyd

Surrey mayor’s party under fire for ‘sickening’ tweet accusing northern B.C. RCMP of murder

Mayor Doug McCallum says tweet, Facebook post ‘sent out by unauthorized person’

Father’s Day Walk Run for prostate cancer will be virtual event this year throughout B.C.

The annual fundraiser for Prostate Cancer Foundation BC has brought in $2.5 million since 1999

Most Read