Incorrect billing and misleading contracts were big woes for Canadian consumers. (File photo)

Mistakes on mobile, internet and TV bills is No. 1 issue on tally by ombudsman

Incorrect billing charges accounted for 16.5 per cent of all issues raised

A semi-annual report on complaints about Canada’s phone, internet and television services shows that the two biggest headaches for consumers continue to be billing mistakes and contract terms that are either misleading or not disclosed.

Incorrect billing charges accounted for 16.5 per cent of all issues raised in 9,831 complaints over a six-month period and was the top issue for almost every type of service, including internet, television and phone service.

The top irritant for wireless services was misleading and undisclosed contract terms, which was the second most common sore point for the other categories of service.

Wireless services accounted for 37.1 per cent of all issues handled by the CCTS over the six months ended Jan. 31 while 27.8 per cent of the issues related to internet service and 18.2 per cent of the issues were about TV.

The tally is published by the Commission for Complaints for Telecom-Television Services, an industry-funded body that gets its mandate from the federal government’s Canadian Radio-television and Telecommunications Commission.

The CCTS says about 60 per cent of the complaints covered by the report were about five service providers — Bell, Rogers, Cogeco, Telus and Freedom Mobile, the wireless service from Shaw Communications.

READ MORE: CRTC report finds ‘misleading, aggressive’ sales tactics used by telecom industry

The Canadian Press


Like us on Facebook and follow us on Twitter.

Just Posted

Greens choose Rosslander to represent them in next federal election

Tara Howse is the former chair of Rossland’s Sustainability Commission

Le Roi Foundation hits $1 million milestone

Foundation supports causes from Rossland to Trail and the Beaver Valley

Teck will continue to fight U.S. judgement

U.S. Supreme Court denied hearing Teck’s appeal last week

TACL celebrates a new van

New vehicle improves mobility at Trail Association for Community Living

Commercial truck caught dumping waste into river near Trail

Greater Trail RCMP report the company owner has been identified

VIDEO: ‘Avengers: Endgame’ to be re-released with new footage

‘Avatar’ holds global box office record at $2.788 billion, while ‘Endgame’ stands at $2.743 billion…

B.C. teen killed by falling tree near Victoria

Second youth also injured in freak incident during field trip at Camp Barnard near Sooke

Elias Pettersson wins Calder Trophy as NHL’s top rookie

Vancouver forward first Canuck to win award since Pavel Bure in 1992

FVRD chair calls B.C. incineration plan for Philippines waste ‘disturbing’

Metro Vancouver ‘uniquely capable’ of safely disposing of waste coming back to Canada, say officials

VIDEO: Acknowledging skeptics, finance minister vows to build Trans Mountain project

Bill Morneau said he recognizes ‘huge amount of anxiety’ in Calgary over future of oil and gas sector

Shovels could be in the ground on Trans Mountain by September, CEO says

Ian Anderson points to weeks likely required for NEB to reinstate 2016 regulatory record

Scorpion gives birth after hitching ride in B.C. woman’s luggage

A Vancouver woman inadvertently brought the animal home from a trip to Cuba

RCMP allows officers to grow beards

Members can now wear beards and goatees, as long as they’re neatly groomed

Girl, 10, poisoned by carbon monoxide at B.C. campsite could soon return home

Lucille Beaurain died and daughter Micaela Walton, 10, was rushed to B.C. Children’s Hospital on May 18

Most Read