One year ago, bc211 arrived on Vancouver Island to answer the call for help. Funded by United Way, bc211 is an up-to-date reliable gateway to community, social, non-clinical health and government services. Free, confidential help is available 24/7, 365 days a year by calling or texting 211 or by searching online at bc211.ca. (Keri Coles/Oak Bay News)

Police and fire departments praise free 24/7 helpline

One year anniversary of bc211 arrival on Vancouver Island

One year ago today, bc211 arrived on Vancouver Island. Funded by United Way, bc211 is a free, confidential way to access community, social, non-clinical health and government services 24 hours a day, 7 days a week by calling or texting 211 or by searching online at bc211.ca.

“United Way Greater Victoria is really proud that today is the one year anniversary of bc211 coming to the Island,” said Jennifer Young, United Way Greater Victoria communications director. “Our donors made this possible.”

United Way met up with the Oak Bay Police and Oak Bay Fire Departments this morning to mark the occasion and to help help raise awareness of the service by putting window decals on police cars and some fire vehicles.

bc211 is a convenient resource for first responders and the people they serve to access non-emergency help on a wide range of topics from employment and financial support, to mental health and addiction services to supports for seniors.

“We are just so happy and pleased to support the 211 initiative by United Way. So many times we are called to situations where people are in crisis or people are in need – this could be any time of the day or night,” said Police Chief Andy Brinton. “There may not be an immediate need to transport somebody to the hospital but there is clearly a need. Having a resource like 211…just gives us a sense that we aren’t leaving these people alone.”

In the last year, there have been 12,237 web searches of bc211.ca and 1,757 phone calls made to bc211. The top reasons for connecting with bc211 are housing and homelessness, mental health, health, income and financial assistance, and substance use.

“Our position is very firm on our operational procedures with regards to not leaving someone alone in a time of need so this gives us that phone call that gets us direct access 24/7 to some kind of service whatever that service might be to help support the residents,” said Fire Chief Dave Cockle.

bc211 operators can be reached 24/7 by simply dialing 2-1-1 from any phone on Vancouver Island, the Gulf Islands, and the Lower Mainland (Metro Vancouver, Fraser Valley, Squamish-Lillooet, and Sunshine Coast Regional Districts). Service is available in over 160 languages.

The online resource directory at www.bc211.ca contains over 13,000 records that document and describe a wide range of government, community, and social service programs across BC. The results are displayed on a map with agency/program details below so you can find the place nearest you.

For more information of the services got to bc211.ca.


 

keri.coles@oakbaynews.com

Follow us on Instagram
Like us on Facebook and follow us on Twitter.

 

Just Posted

Unofficially, Trail Smoke Eaters deserved better

Sports ‘n’ Things with Dave Thompson

Last call for Trail-Warfield Citizen of the Year entries

The deadline is Friday, April 12 at noon

Trail senior has her voice heard by Interior Health

At the end of the day, Rina is hoping that she was heard and that things will change

Morning Moon

If you have a recent photo to share, email it (large or actual) to editor@trailtimes.ca

Police bust drug operation in Castlegar

Man charged, will go to court in August

B.C. researcher says device mimics parent’s touch to help babies cope with pain

Calmer device is a rectangular platform that replaces a mattress inside an incubator

Tofino’s housing crisis causing some to seek shelter at the local hospital

Tofino’s housing crisis is pushing the town’s ‘hidden homeless’ population into the forefront.

Sentencing judge in Broncos crash calls for carnage on highways to end

Judge Inez Cardinal sentenced Jaskirat Singh Sidhu to eight years

2 fires in Victoria caused by cigarettes prompts warning from deputy fire chief

Two separate fires caused by cigarette butts were avoidable

‘Families torn apart:’ Truck driver in fatal Broncos crash gets 8-year sentence

Judge Inez Cardinal told court in Melfort, Sask., that Sidhu’s remorse and guilty plea were mitigating factors

Boy who went missing from park remains largest probe in Victoria police history

The four-year old Victoria boy went missing without a trace on March 24, 1991

WestJet sticking with Boeing 737 Max once planes certified to fly

WestJet had expected to add two more of the planes this year to increase its fleet to 13

B.C. driver caught going 207 km/h on motorcycle along Okanagan Highway

A motorcyclist was caught by Kelowna RCMP going 207 km/h on Highway 97C

Protective human chain forms around B.C. mosque for Friday prayer

Vancouver Islanders stand arm-in-arm to show support in aftermath of New Zealand shootings

Most Read